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Returns

We offer a 60-day money-back guarantee on INSTANT TINT, minus original shipping costs. All other items are final sale and are not eligible for return or refund.

The 60-day return window begins on the date your order is delivered.

To begin a return request, please contact orders@baebrow.com with your order number and reason for return.

Please note:

  • Customers are responsible for return shipping costs.

  • We do not provide prepaid return labels or reimburse return postage.

  • Returned items must be shipped within 10 days of return approval.

  • Refunds are processed after the returned item has been received and inspected.

Only INSTANT TINT eligible under our return policy. Any non-eligible items returned to us will not qualify for a refund.

To ensure fairness for all customers, the INSTANT TINT guarantee is limited to one return or replacement per customer.

Shipping & Delivery

Please ensure that your shipping address is entered correctly at checkout. If an incorrect or incomplete address is provided and the package is returned to us, additional shipping fees may apply to resend the order.

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient. If your tracking shows “delivered” but you cannot locate your package, we recommend checking with neighbors, household members, your local mail carrier, or your local post office for additional tracking details. If theft is suspected, please contact your local authorities.

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are determined by your local customs authority and are the responsibility of the recipient.

If your order arrives damaged, incorrect, incomplete, or appears tampered with, please contact orders@baebrow.com within 7 days of delivery and include your order number along with clear photos of the issue so we can assist you. If your package appears tampered with upon delivery, we recommend taking photos before opening the package to help support any investigation or carrier claim.

For the fastest and most reliable support, please contact us at orders@baebrow.com. Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM CET, and we respond to inquiries within 24–48 hours, excluding weekends and holidays.