Skip to content

Cart

Your cart is empty

FAQ

 

Frequently Asked Questions

ALL CAPS - HENNA POWDER CAPSULES FAQ:

How long does the color stay on the brows with the ALL CAPS Color Capsules?
The color from our ALL CAPS color capsules typically lasts 2 to 4 weeks on the brow hairs. The color capsules do not stain the skin much however the darker shades like dark brown and black may leave a stain for a few days up to a week.


Does the ALL CAPS stain on the skin?
The shades Auburn, Ash Brown, Light Brown and Medium Brown do not stain the skin strongly as the Dark Brown and Black. The darker shades like dark brown and black may leave a stain for a few days up to a week.


Do you have a bundle for ALL CAPS and INSTANT TINT?
We do not offer a specific bundle for ALL CAPS and INSTANT TINT! However, both ALL CAPS and INSTANT TINT! products can be purchased individually to meet your brow beauty needs. ALL CAPS provides long-lasting color, while INSTANT TINT! offers quick and easy tinting for instant results. You can explore our full range of products and choose the best options on our website: baebrow.com If you have any questions or need assistance selecting the right products, please don't hesitate to contact our customer support team at orders@baebrow.com


Can I return my order if I ordered the wrong bundle?
While we do offer returns for INSTANT TINT!, please note that all other items, including bundles, are final sale only. This means that once purchased, bundles cannot be returned or exchanged unless there is a defect or issue with the product. If you have any concerns or questions about your order, please don't hesitate to contact our customer support team for assistance: orders@baebrow.com


Can I return unopened products?
Only our INSTANT TINT! product is eligible for returns, while all other unopened items are considered final sale, including ALL CAPS.


Are the products safe to use while breastfeeding?
While other products like HOLD UP! Plus and serums such as WHAT THE BROW! and BAE ALL DAY are formulated with natural ingredients and are safe for use, it is essential to recognize that everyone's skin may react differently to various ingredients. We strongly advise conducting a patch test for ALL CAPS before applying, which can help identify potential sensitivities.


Can I return a product if I ordered the wrong color?
We don't accept returns for ALL CAPS. Only INSTANT TINT! product is eligible for returns, while all other unopened items are considered final sale.


How long does ALL CAPS last on hair?
ALL CAPS offers long-lasting color for your brows, staying vibrant on hair for approximately 2 to 4 weeks


How long does ALL CAPS last on the skin?
ALL CAPS color capsules do not stain the skin much however the darker shades like dark brown and black may leave a stain for a few days up to a week.


Can I get a refund if I'm unhappy with the product?
Unfortunately, we do not offer refunds for ALL CAPS. However, if you have any concerns or issues with your purchase, please don't hesitate to contact our customer support team: orders@baebrow.com, and we'll do our best to assist you.

 

What is BAEBROW's return/refund policy?
Please refer to our detailed baebrow.com/pages/refund-policy for information on returns, refunds, and exchanges. If you have any further questions or need assistance, feel free to reach out to our dedicated customer support team: orders@baebrow.com

 

Can I return ALL CAPS if I am allergic to PPD?
We only accept returns on INSTANT TINT! All other products are final sale only. For more information on our return/refund policy, please see here: baebrow.com/pages/refund-policy

 

What should I do if I opened ALL CAPS and discovered it contains PPD?
We recommend doing a skin test before using ALL CAPS. If you have already opened the capsule and discovered it contains PPD, we are unable to accept a return. Please contact our support team for any further questions: orders@baebrow.com


Do you have a henna product that does not contain PPD?
While our ALL CAPS contains PPD as one of its ingredients, we offer an alternative product called INSTANT TINT!, which does not contain PPD. You can find detailed information about the ingredients of our INSTANT TINT! here: https://baebrow.com/pages/faq


How long do ALL CAPS last?
ALL CAPS lasts 2-4 weeks on hair. It does not stain the skin much however the darker shades like dark brown and black may leave a stain for a few days up to a week. It is mainly effective at dyeing the actual hair. If you are asking for the shelf life of ALL CAPS, please refer to the expiration date.


Will the product dye the skin as well as the eyebrows?
ALL CAPS does not stain the skin much however the darker shades like dark brown and black may leave a stain for a few days up to a week depending on your skin type and hair color. For more information, please visit our FAQ page here: https://baebrow.com/pages/faq.


What is the difference between ALL CAPS Color Capsules and INSTANT TINT?
ALL CAPS are small capsules containing top-grade henna that require mixing with water before application. On the other hand, INSTANT TINT! is a pre-mixed tint that can be applied directly without any mixing. For more details, visit our FAQ page here: https://baebrow.com/pages/faq


Can ALL CAPS be used on microbladed brows?
ALL CAPS is an excellent option for enhancing the appearance of microbladed brows. Microblading primarily focuses on creating realistic hair-like strokes to fill in sparse areas or reshape the eyebrows. However, it doesn't add color to existing brow hair. By using ALL CAPS, you can complement the microblading by adding color to the brow hairs, giving them a fuller and more defined look. This combination can result in beautifully sculpted brows with natural-looking texture and enhanced color.


Can I eat ALL CAPS Color Capsules?
No, our ALL CAPS are not edible and should not be consumed. They are intended for external use only, specifically for tinting or dyeing eyebrows. Please follow the instructions on the packaging and avoid ingesting ALL CAPS.


Can ALL CAPS be used by anyone, regardless of hair color?
Yes, ALL CAPS can be used by anyone, regardless of hair color. It offers a natural tinting effect that enhances the appearance of brows, regardless of the individual's hair color. However, the choice of shade may vary depending on personal preference and desired brow color intensity.


Is there an alternative to the ALL CAPS if I had a reaction?
We recommend the INSTANT TINT! as an alternative because it is formulated without PPD (paraphenylenediamine), which is known to cause sensitivity in some individuals. It's a safe and effective alternative for those who may have had reactions to henna powder or other products containing PPD.


Can I use men's beard dye on my eyebrows?
No, it's not recommended to use men's beard dye on your eyebrows. The skin around the eyes is more sensitive than the skin on the face, and products designed for beards may contain chemicals or ingredients that could irritate or harm the delicate eye area. It's safer to use ALL CAPS color capsules or INSTANT TINT! specifically formulated for use on eyebrows.

 

Can I save money on daily makeup expenses with ALL CAPS?
ALL CAPS can help you save money on your daily makeup routine! Plus, it gives you a natural and effortless brow look, making mornings a breeze! So, not only will ALL CAPS save you money, but it'll also save you time and effort!


Can I use a stencil with ALL CAPS?
Yes, you can use a stencil with ALL CAPS! Stencils can be a helpful tool to achieve a precise and symmetrical shape for your eyebrows.

  1. Just place the stencil over your brow area and apply ALL CAPS within the stencil lines.

  2. Remember to hold the stencil firmly in place to prevent any smudging or bleeding of the henna.

  3. Once the henna has dried, carefully remove the stencil to reveal perfectly shaped brows.

Does the ALL CAPS harm the hair roots of eyebrows?
ALL CAPS is specifically formulated for eyebrow tinting and should not cause any harm to the hair roots of your eyebrows.


Can you recommend ALL CAPS for my hair color?
This is the ALL CAPS HENNA CAPSULES color guide for selecting the right eyebrow henna color based on hair color and skin tone. Here’s a detailed explanation:

  • Light Brown: Ideal for very light blondes with neutral tones. This color offers a delicate effect, best visible on extremely light hair.

  • Medium Brown: Suited for light to medium blondes and light brunettes. It adjusts to both cool and warm tones, providing versatility.

  • Auburn: A perfect match for individuals with light to medium red or auburn hair, as well as very warm blondes. It complements warm tones well.

  • Dark Brown: Recommended for medium to dark brunettes and dark blondes with neutral tones. This shade provides a more pronounced color effect.

  • Ash Brown: Best for medium brunettes and dark blondes with cold tones. It notes that this shade is not as effective for covering grey hair as the Dark Brown shade.

  • Black: Designed for very dark brunettes and those with black hair. This is the deepest shade available, suitable for those with neutral tones.

Between the Medium Brown and Ash Brown tints, which one covers the hair better?
Both Medium Brown and Ash Brown both covers better however we have had customers who say the Dark Brown and Black shades effectively cover their greys. The Dark Brown and Black shades, in particular, are highly recommended due to their intense pigmentation. When activated with water, ALL CAPS delivers long-lasting results, ensuring your brows look their best for an extended period. The color from our ALL CAPS color capsules typically lasts 2 to 4 weeks on the brow hairs.


Does ALL CAPS work on Grey Hair?
ALL CAPS is specifically formulated to cover gray hairs effectively. The Dark Brown and Black shades, in particular, are highly recommended for gray coverage due to their intense pigmentation. When activated with water, ALL CAPS delivers long-lasting results, ensuring your brows look their best for an extended period. The color from our ALL CAPS color capsules typically lasts 2 to 4 weeks on the brow hairs.


Does ALL CAPS cause bad reaction when used with Retinol?
Retinol speeds up skin cell turnover, which can make your skin more sensitive and so it's mandatory to do a patch test before using the ALL CAPS color capsules. We also encourage you to consult a professional before using ALL CAPS if you're using retinol or other strong active ingredients. Out of abundance of caution, consider pausing active ingredients a week before your brow tinting session. You can also leave the tint on for less time (under 5 minutes) the first time you are using the product so that you don't over expose your skin.


Can I reuse the leftover mixture from the capsule days later?
When using ALL CAPS Color Capsules, it's important to note that once the mixture is prepared, it should be used immediately for the best results. The leftover mixture is not meant to be stored or reused, as it may lose its effectiveness.


INSTANT TINT! FAQ:

Why do I need to tint my brows? So many reasons!

  1. Brows lighten from the sun so the ends are lighter than the inner edges meaning that when you tint them, the full hair has color and definition

  2. Years of over-tweezing leads to sparse brows, if you add color to them, they naturally will look fuller and cover up patchy areas

  3. Finer hairs will be more pronounced when tinted, giving you a fuller looking brow. This is especially true for the very fine and non pigmented hairs at the start and end of your brows.

  4. Use less make up and save time in the morning!

 


How do I prep my eyebrows for tinting?
In order for the tint to properly penetrate your hair, it is important your eyebrows are thoroughly washed and not greasy at all. You can use  a toner or any non greasy facial wash. Dry your brows completely before applying Instant Tint.

Why tint instead of using makeup only?
Tinting accentuates your real brows and gives you a much more natural look. You won't have marks and smudges that make-up can leave behind. Tinting will allow you to use much less make up which will make you feel more beautiful naturally and also younger!

How long does the tint stay on?
INSTANT TINT stays on eyebrow hair for 3-7 days. Remember to always apply it on clean, non oily eyebrows. The lasting effect also depends on the individual's hair and skin type, as well as the daily beauty routine. (Example: heavy exfoliating might cause the tint to fade faster)

Frequency of tinting your eyebrows also changes depending on your hair type and lifestyle. If you have porous hair that absorbs color easily, you can expect to have the color last for up to a week. A rougher hair follicle may require more frequent tinting but can expect results to last a minimum of 2-3 days. If you are someone who does a lot of physical activity, sweats and showers often, you may also need to reapply our tint more frequently.



How do I know which color to get?
This is a popular question, so we dedicated a whole page to this :) Head over here to learn more and check out our color chart.



How long should I leave it on?
This is an individual matter - depending on your natural eyebrow color and skin. We suggest anytime between 5-10 minutes. About 10 minutes will deliver a bolder but still natural look. First time users can leave it on shorter, this way, if the color turns out lighter than you pictured it, you’ll still have the option to go darker ;) For those who want something stronger, it is safe to leave INSTANT TINT on for up to 20 minutes.



Can I get "sharpie brows" from this?
No :) Don't worry, INSTANT TINT delivers a very natural effect. The tint dyes your eyebrow hair and you can remove any excess from the skin easily with a wet cotton pad. Remember our formula is delicate and safe, and you can easily control the intensity with how long you keep it on.



How frequently can I apply this?
You can safely apply INSTANT TINT regularly if you desire to maintain and enhance the color. Most people use tint weekly, or biweekly, but you could use it everyday (though it won't be necessary). Tinting is a very comfortable and natural looking alternative to applying makeup to brows, and shortening the makeup process ;)



What’s the point of tinting if my eyebrows are already black or very dark?
The benefits of tinting include not only color but also tone and gloss. Many clients who use INSTANT TINT find that with tinted eyebrows they apply no to minimal makeup to their brows. Tinted eyebrows also enhance natural beauty and give the appearance of fuller brows. Fuller eyebrows look more youthful. Even dark brows, when tinted, look more defined. Some might not realize that eyebrows get lighter with age and with sun exposure. Even dark eyebrows looked refreshed when tinted.



How many uses are there in one tube of INSTANT TINT?
We estimate on average 20 uses in one tube. This can fluctuate depending on how much product is used, your brow size, etc.



Can I use this if I have microblading?
You can definitely still use INSTANT TINT on tattooed eyebrows, as it dyes the hair and will leave you with a more defined, three-dimensional, natural looking brow. Make sure to select the right color for your microbladed brows. We suggest trying the two tint bundles.



What if I have very sparse eyebrows?
We feel ya, not everyone was blessed with super thick brows :)  If you tint your brow hairs they will become darker and your brows will be more defined. Some clients like to leave some tint on the skin for a fuller effect. For sparse brows we recommend using WHAT THE BROW Growth Serum to boost growth and condition eyebrows.



Does it work on grey hair?
For INSTANT TINT! - This can be tricky. Grey hair represents changes in our bodies. It’s totally natural for oil glands to slow down their production of sebum (our hair’s natural moisturizer) as we get older. Gray hair is difficult to tint because it tends to be more dry and brittle, which means that the dye takes a lot longer to penetrate them. We of course encourage you to try but we’ve had clients with varying results. We recommend trying WHAT THE BROW! Serum to nourish the brow hair, to support and repair the colouring process. You can also try ALL CAPS Henna Capsules because it can cover gray hair! The darker colors are more effective at covering grays than the lighter colors.

Important Note: If your brow color is darker than the chosen shade, the tint may not be as noticeable. For the best results, pick a shade that matches your current brow color. Avoid selecting a lighter shade.


Will my skin get tinted too?
It is a good idea to use an oily lotion or vaseline around the brows (avoiding touching the actual hairs to be tinted) to prevent surrounding skin from being tinted. If it does touch the skin, don't panic, it will wash off relatively easily. You can use some facial scrub to remove it faster.

Can this lighten my eyebrows?
Tint can only darken, or maintain your current color.

Is BAEBROW cruelty-free?
All BAEBROW products are cruelty-free and vegan.

Why would I want a Two Tint Bundle?
Two Tint Bundles allow you to mix the colors to achieve a tone that suits you best. We recommend these for the ability to mix and achieve a more unique shade suitable for your hair with warmth and intensity of color. (Also save $5 with these options!)

DARK BROWN + BLACK - Most popular option. Ability to control the intensity of a darker brown tone. The Dark Brown on its own may be too light for some, so adding black will let you darken it to your desired intensity. Suitable for all skin types.

DARK BROWN + GRAPHITE - Ability to darken the Dark Brown and achieve a colder tone. Fitting option for cold-toned dark blondes. Suitable for light-medium skin types. Learn more about colors on our dedicated page.

How to use two tint bundles?
Our two tint bundles are: Dark Brown + Black and Dark Brown + Graphite. We recommend applying a layer of dark brown first, and then apply the second layer. You can be liberal with the dark brown but try the black or graphite incrementally as that is what will really bolden the brows to a darker tone.

What is the best time to tint my brows?
We recommend tinting your brows before you get them shaped as you might find you have thicker brows than you expected and may want to widen your shape. We also recommend doing this in the evening so that any extra tint on the skin can be washed off at night and the next morning during your facial washing routine.

What if I'm allergic to INSTANT TINT?
Our tint does not contain the harsh chemical known as PPD which is known to sometimes cause allergies however everyone reacts differently to cosmetic ingredients and it is important to always do a patch test before using any coloring product. To make sure you do not have an allergic reaction to Instant Tint , put a small amount of product inside your elbow, leave on for a minute and wipe off. If within 24 hours, no allergy develops, you should be OK to use the product on your eyebrows. If an allergy develops, immediately stop use, wash thoroughly and seek medical attention.

Does INSTANT TINT! only dye the brow hair, or also stains the skin underneath?
Using a single tint color on it's own (Brown, Dark Brown, Graphite or Black) can stain the skin for about a day. If you are mixing two tints you will achieve a stronger effect and it can stay on the skin for about two days.

What are the ingredients in INSTANT TINT?
INSTANT TINT! Brown - Ingredients:
Aqua, Cetearyl Alcohol, Stearic Acid, Palmitic Acid, Glyceryl Stearate SE, BasicBrown 16, Glycerin, Isopropyl Myristate, Ceteareth-20, Dimethicone, HC Blue No 2, Basic Blue75, Myristic Acid, Lauric Acid, Oleic Acid, Phenoxyethanol, Methylparaben, Ethylparaben,Argania Spinosa Kernel Oil, Triethanolamine, Basic Violet 16, Silica, Talc.

INSTANT TINT! Dark Brown - Ingredients:
Aqua, Cetearyl Alcohol, Stearic Acid, Palmitic Acid, Glyceryl Stearate SE, BasicBrown 16, Glycerin, Isopropyl Myristate, Ceteareth-20, Dimethicone, HC Blue No 2, Basic Blue75, Myristic Acid, Lauric Acid, Oleic Acid, Phenoxyethanol, Methylparaben, Ethylparaben,Argania Spinosa Kernel Oil, Triethanolamine, Basic Violet 16, Silica, Talc.

INSTANT TINT! Black - Ingredients:
Aqua, Cetearyl Alcohol, Stearic Acid, Palmitic Acid, Glyceryl Stearate SE, HC BlueNo2, Glycerin, Isopropyl Myristate, Ceteareth-20, Dimethicone, Basic Brown 16, Basic Blue 75,Basic Red 51, Basic Orange 31, Basic Violet 16, 4-Hydroxypropylamino-3-Nitrophenol, MyristicAcid, Lauric Acid, Oleic Acid, Argania Spinosa Kernel Oil, Triethanolamine, Silica, Talc, Phenoxyethanol, Methylparaben, Ethylparaben.

INSTANT TINT! Graphite - Ingredients:
Aqua, Cetearyl Alcohol, Stearic Acid, Palmitic Acid, Glyceryl Stearate SE, HC BlueNo2, Glycerin, Isopropyl Myristate, Ceteareth-20, Dimethicone, Basic Brown 16, Basic Blue 75,Basic Red 51, Basic Orange 31, Basic Violet 16, 4-Hydroxypropylamino-3-Nitrophenol, MyristicAcid, Lauric Acid, Oleic Acid, Argania Spinosa Kernel Oil, Triethanolamine, Silica, Talc, Phenoxyethanol, Methylparaben, Ethylparaben.

WHAT THE BROW FAQ:

How to use WHAT THE BROW! and how often?
Apply to clean brows, once per day, preferably at night before going to sleep. Apply using small strokes in the direction of hair growth to eyebrow hair or areas where fuller appearance is desired. When it comes to brow growth, patience is your friend. Just like hair on your head - brow hair grows in a cycle and can take a while for all the hairs to grow in evenly. During this regrowth period it is vital to use a brow growth serum. Use WHAT THE BROW everyday to provide your eyebrows the essential omega-6 fatty acids, vitamin E, and many beneficial minerals that nourish and support healthy hair growth.

What are the ingredients in WHAT THE BROW?

  • Rosehip Oil: Contains lots of omega 3 and omega 6 fatty acids that revive dull hair

  • Castor Oil: Contains ricinoleic acid which promotes hair growth and helps fight hair loss

  • Sweet Almond Oil: Rich in magnesium, calcium and zinc, these minerals keep hair strong and supple

  • Coconut Oil: Seeps into follicles and promotes growth.

  • Argan Oil: Rich in natural phenols, helps promote new hair growth

  • Sunflower Seed Oil: - Contains linoleic acid which assists in slowing hair loss. Its emollient properties keep hair soft and hydrated.

  • Vitamin E Oil: Full of antioxidants that help maintain hair growth

  • How long until I see results? / When can I expect results?


At the beginning regular use will condition and make brows soft and silky.
We recommend 4-6 weeks or regular use. In the first week of using WTB brow hairs will be well conditioned and very soft and silky. After a longer period of use you may expect visibly longer hair. We encourage you to brush your brows upwards for the “fluffy brow” look as the length works in favour of fuller looking eyebrows. Eventually you will notice your eyebrow filling in and hair becoming stronger. If you're planning on growing out your brows we recommend not plucking or waxing the in the process, try using a brow razor instead. Keep in mind results can vary depending on your health conditions, genetics, environmental and external factors.


Policy, Shipping, Orders FAQ


How can I get in touch with your customer service?
Please email customerservice@baebrow.com for any customer service inquiry

I've just ordered, when can I expect my package?
We offer international shipping and ship from either our European, US, or UK warehouse depending on the order and what is most efficient for the receiver. All shipping zones have different estimated shipping times and therefore are stated at check-out after you input your delivery address.

Please note that handling times are not stated at check-out and allow for an additional 1-2 days for your order to ship. During busy periods your order may take up to 5 working days to dispatch.

Please keep in mind all shipping times are indicative and might vary slightly. Shipping around shopping holidays also may vary more than other times. We promise to do our best to get your order to you as quickly as possible.

Do you offer returns?
We offer a 60-day money back guarantee minus the cost of shipping. Only Instant Tint is eligible for returns, all other items are final sale only. The 60 days starts the moment you place your order. Please note that we have to receive the return within 10 days of the return request. If you send back additional items that are not Instant Tint, we will NOT refund you for those. To begin the return process, please email orders@baebrow.com. Please include your order number and reason for the return. Please note, we do not provide prepaid postage nor pay for the return shipping. 

Do I have to pay customs charges?
Our packages usually do not incur any custom charges; however we do not take responsibility for any additional duty costs and import charges. Those are costs that you have to cover based on the country’s requirements. Before placing an order, please check with your country’s customs office to find out what these additional costs will be.

Do you offer wholesale opportunities?
Yes, we do! If you're interested in carrying our products, please checkout this page for more details. Thank you!