BAEBROW FAQ
Your brow
questions, answered
Need help with shades, tinting, serum, shipping, or choosing the right product? You’re in the right place, bae.
How long does the color stay on the brows with ALL CAPS?
The color lasts 2-4 weeks on brow hairs. Darker shades may leave a stain for a few days up to a week.
Does ALL CAPS stain the skin?
Auburn, Ash Brown, Light Brown and Medium Brown don't stain strongly. Dark Brown and Black may leave a stain for a few days.
How do I pick a shade that actually shows?
Match the darkest part of your brows. Check the color guide or take the shade finder quiz.
Why does the color turn out warmer or cooler on me?
Your undertone affects the color. The tint stains skin slightly and your undertone can shift the appearance. See examples in our shade guide.
Can I return my order if I ordered the wrong bundle?
Bundles are final sale except for defects. Only INSTANT TINT! is eligible for returns.
Can I return unopened products?
Only INSTANT TINT! is eligible for return. All other items including ALL CAPS are final sale.
Are the products safe to use while breastfeeding?
We strongly encourage you check the ingredients and do a patch test before using ALL CAPS. You may also consult your doctor if you are unsure.
Can ALL CAPS be used on microbladed brows?
Yes, it complements microblading by adding color to brow hairs, enhancing fullness and definition.
Can I eat ALL CAPS Color Capsules?
No. They are for external use only.
Does ALL CAPS work on grey hair?
Dark Brown and Black shades cover grey hairs effectively. Color lasts 2-4 weeks on hair.
Can I use a stencil with ALL CAPS?
Yes. Place the stencil and apply henna within the lines. Remove carefully after drying.
Can ALL CAPS be used on eyelashes?
No. Formula is for eyebrows only. Eye area is sensitive.
Does ALL CAPS contain PPD?
Yes. ALL CAPS contains PPD. We recommend doing a patch test before using it on your brows.
How do I perform a patch test?
Put a small amount of product inside your elbow, leave on for a minute and wipe off. If within 24 hours, no allergy develops, you should be OK to use the product on your eyebrows. If an allergy develops, immediately stop use, wash thoroughly and seek medical attention. You may read more about safe tinting 101 here.
Why do I need to tint my brows?
Tinting evens color, makes sparse brows fuller, fine hairs more visible, and saves makeup time.
How do I prep my eyebrows for tinting?
Wash brows thoroughly, ensure not greasy, dry completely before applying.
How long does the tint stay on?
3–7 days depending on hair and skin type, lifestyle, and daily routine.
How do I know which color to get?
Check the dedicated color chart page for guidance.
How long should I leave it on?
5-10 minutes is standard. Up to 20 minutes is safe for stronger results.
What if I'm allergic to INSTANT TINT?
Perform a patch test before use. Do not use if allergic.
Can I use Instant Tint! on my eyelashes?
No, formulated for eyebrows only.
Does INSTANT TINT! only dye the brow hair, or also stains the skin?
Single color: stains skin ~1 day; two-color mix: ~2 days.
How many uses are there per tube?
~20 uses per tube on average, depends on brow size.
Can I use this if I have microblading?
Yes, it dyes hair for defined, natural-looking brows.
How to use WHAT THE BROW! and how often?
Apply to clean brows once daily, preferably at night, in the direction of hair growth.
What are the key ingredients?
Rosehip Oil, Castor Oil, Sweet Almond Oil, Coconut Oil, Argan Oil, Sunflower Seed Oil, Vitamin E Oil.
How long until I see results?
4–6 weeks for visible results; hair conditioning is noticeable within 1 week. Results vary.
How to use HOLD UP! / HOLD UP! PLUS?
Apply on desired brow area as instructed on product packaging. Frequency depends on the product.
What are the ingredients?
Check the packaging or visit our product page for the most up-to-date list of ingredients.
What is the difference between HOLD UP! and HOLD UP! Plus?
The main difference between the two is that HOLD UP! has fragrance, while HOLD UP! Plus is fragrance-free and also has a growth formula powered by Biotinoyl Tripeptide-1.
Can HOLD UP! help with lifting or shaping?
Yes, it helps shape and lift brows temporarily. Results vary per user.
How can I contact customer service?
Email orders@baebrow.com for inquiries.
When can I expect my package?
We ship internationally from EU, US, or UK warehouses. Shipping times depend on zone and are shown at checkout.
What is your return policy?
60-day money back guarantee minus shipping. Only INSTANT TINT! is eligible for returns. Email orders@baebrow.com to begin.
What is your return policy?
Our packages usually do not incur any custom charges; however we do not take responsibility for any additional duty costs and import charges. Those are costs that you have to cover based on the country’s requirements. Before placing an order, please check with your country’s customs office to find out what these additional costs will be.
Do you offer wholesale opportunities?
Yes! Visit our wholesale page.
Do you offer a subscription, and how does it work?
Our subscription delivers your favorite BAEBROW products on the schedule you choose — and comes with an exclusive subscriber discount! For full details on managing, pausing, or canceling your subscription, check out our Subscription Terms.