Terms of Service

TERMS OF SERVICE

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This website is operated by Ultra Sheen Limited ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our site, creating an account, or purchasing from us, you agree to be bound by these Terms, including any additional policies referenced or linked here.

Our store is hosted on Shopify Inc., which provides the e‑commerce platform that enables us to sell our products and services to you.

1. ELIGIBILITY & ONLINE STORE TERMS

By using this site, you confirm that:

You are at least the age of majority in your place of residence; or
You have given consent for your minor dependents to use this site.

You may not use our products for unlawful purposes or violate any applicable laws while using our Services. Any breach of these Terms may result in immediate termination of your access.

2. GENERAL CONDITIONS

We may refuse service to anyone at any time for any reason. You understand that your non‑credit‑card content may be transferred unencrypted across networks, while credit card data always remains encrypted.

You may not copy, duplicate, resell, or exploit any portion of the Service without express written permission from us.

3. INFORMATION ACCURACY

Content on this site is provided for general information only. It may not always be accurate, complete, or up‑to‑date. Historical information is provided for reference. We may modify site contents at any time without obligation to update past information.

4. SERVICE & PRICE MODIFICATIONS

Product prices and availability are subject to change without notice. We may modify or discontinue the Service at any time and are not liable for any resulting damages.

5. PRODUCTS & SERVICES

Some products may be available exclusively online and may have limited quantities. Color and image accuracy on your device cannot be guaranteed.

We reserve the right to limit sales by region, jurisdiction, or individual account and may discontinue products at any time.

6. BILLING & ACCOUNT INFORMATION

We may refuse or cancel orders at our discretion. You agree to provide accurate, complete, and current account information.

For details on returns, see our Return Policy.

7. OPTIONAL TOOLS & THIRD‑PARTY TECHNOLOGY

We use third‑party tools such as Bird, Klaviyo, Meta Pixel, and Triple Whale. These tools are provided on an "as‑is" basis, and your use of them is at your own risk.

8. THIRD‑PARTY LINKS

Links to third‑party websites or services may appear on our site. We do not endorse or assume responsibility for third‑party content or actions.

9. USER CONTENT & FEEDBACK

Any feedback, comments, or submissions you provide may be used by us without restriction. You agree not to submit unlawful, offensive, or infringing material.

10. PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy.

11. ERRORS & OMISSIONS

We may correct errors, inaccuracies, or omissions at any time without notice.

12. PROHIBITED USES

You may not use the site for:

Unlawful activities
Violating intellectual property rights
Transmitting malware
Harvesting personal data
Spamming, scraping, or phishing
Interfering with site security or performance

13. DISCLAIMER OF WARRANTIES & LIABILITY LIMITATION

The Service and all products are provided “as is” and “as available” with no warranties, express or implied. We do not guarantee uninterrupted or error‑free use.

To the fullest extent allowed by law, we are not liable for any indirect, incidental, punitive, or consequential damages.

14. INDEMNIFICATION

You agree to indemnify and hold Ultra Sheen Limited and its affiliates harmless from any claims arising from your breach of these Terms or misuse of our Services.

15. SEVERABILITY

If any provision is deemed unlawful or unenforceable, the remaining Terms will continue in effect.

16. TERMINATION

You may terminate these Terms by discontinuing use of the site. We may terminate your access at any time if you violate these Terms.

17. ENTIRE AGREEMENT

These Terms, along with our policies, form the entire agreement between you and Ultra Sheen Limited.

18. GOVERNING LAW

These Terms are governed by the laws of Hong Kong.

19. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

20. CUSTOMER SERVICE

We aim to respond to customer service inquiries within 48 hours (Monday–Friday). Contact us at orders@baebrow.com. We are not responsible for lost packages after delivery or incorrect addresses provided.

21. CONTACT INFORMATION

Questions regarding these Terms may be sent to info@baebrow.com.

21. MESSAGING & MARKETING TERMS

Ultra Sheen Limited is a company incorporated in Hong Kong. When you opt in to receive marketing communications, we process and deliver messages in accordance with the laws applicable to your region, including but not limited to the U.S. Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, Canada’s CASL, the EU ePrivacy Directive, GDPR, and other global messaging regulations.

By providing your phone number or email address and actively opting in, you consent to receive recurring automated promotional and personalized messages from Ultra Sheen Limited via WhatsApp, SMS, and/or email. Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP (SMS/WhatsApp) or by clicking the unsubscribe link in emails. Reply HELP for assistance. Opting out of one channel does not remove you from other channels you have opted into.

These terms are governed by the laws of Hong Kong; however, mandatory consumer protection rights in your country may still apply.